SIR20216 Certificate II in Retail Services

Start an exciting career in Retail with our Nationally Recognised Qualification. This course will give you essential retail operational knowledge and practical skills to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick-service restaurants.



by 2022

Source:Job Outlook

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Entry into the course

There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry. It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent. Entry requirements may vary dependent on unit selection and delivery method.

Recommended Course Structure

A total of twelve (12) units are required to complete this qualification; seven (7) core and five (5) elective units.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001  Work effectively in a service environment
  • SIRXIND003  Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units

  • SIRRINV001 Receive and handle retail stock
  • BSBWOR204 Use business technology
  • SIRXSLS002 Follow point-of-sale procedures
  • SIRRMER001 Produce visual merchandise displays
  • SIRXIND002 Organise and maintain the store environment

Work placement Requirement

This course requires 70 hours of supervised work placement.

Employment opportunities

On successful completion of this Nationally Recognised Qualification, you will be competent in skills required to work as:

  • Customer Service Assistant
  • Point-of-sale Operator
  • Sales Assistant
  • Cashier
  • Retail Liquor Outlet Attendant
  • Food Sales Assistant (Fast Food Outlets)
  • Retail Assistant
  • Customer service assistant

Qualification pathways

This qualification will also offer a pathway into other courses including:






12 months




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Study with Confidence

  • Industry Experienced Trainers

  • Job Ready Skills Training

  • Dedicated Support and Guidance

  • Government Funding

  • Local Campuses

Student Testimonials

"I found everyone to be very patient and professional with me from the beginning until the end of the enrollment process. Thank you for everything!!! Excellent institution!!"


Certificate III in Process Manufacturing

“I feel so lucky to have found this college, the course is perfect to suit my lifestyle and what I want to achieve for my career. Very professional service, absolutely fantastic.”


Certificate III in Retail Services

I was very happy with the way the teacher walked through the course and made it easy to understand. The course was simple but effective and the homework was easy to do because it was exactly what was taught.

Ethan Ross

Certificate III in Supply Chain Operations

“They did amazing at teaching me what I needed to learn. They made everything easy to interpret and understand, encouraging me to be the best I can be with the knowledge they helped me learn.”

Paulo Campos

FBP30117 Certificate III in Food Processing

“The course content is amazing, really constructive towards employment. I found it knowledgeable, interesting and fun. The teaching staff are wonderful people who know their craft, and are responsive towards clients who need that little bit of extra support.”

Dianne West

Certificate IV in Business