SIR30216 Certificate III in Retail
Start your career in the growing Retail sector with our Nationally Recognised Qualification.
This qualification will teach you how to provide customer care, deal with the public, use retail technology, provide product and service advice. You will be able to pursue work in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
More Course Details
Entry into the course
There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry. It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent. Entry requirements may vary dependent on unit selection and delivery method.
Recommended course structure
A total of thirteen (13) units are required to complete this qualification; eight (8) core and five (5) elective units. Unit selection may vary dependent on delivery method and location.
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSLS001 Sell to the retail customer
- SIRXWHS002 Contribute to workplace health and safety
- SIRXIND003 Organise personal work requirements
- SIRRINV001 Receive and handle retail stock
- SIRRMER001 Produce visual merchandise displays
- BSBCUE301 Use multiple information systems
- SIRRRTF001 Balance and secure point-of-sale terminal
On successful completion of this Nationally Recognised Qualification, you will be competent in skills required to work as:
- Sales Team Leader (Retail)
- Customer Service Representative
- Retail Supervisor
- Sales Assistant
- Team Leader
- Retail Assistant
This qualification will also offer a pathway into other courses including:
This course requires a minimum of 36 hours of work placement (commencing after 4 weeks of class time to prepare students for their work placement). This work placement must be recorded in a work placement logbook. Your trainer will visit you in your workplace to assess the skills required in this qualification.
NATIONALLY RECOGNISED TRAINING
COURSE DURATION12 months
FUNDINGTalk to our course advisors
PAYMENT OPTIONSDebit Success, Credit Card
In Demand Courses
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"I found everyone to be very patient and professional with me from the beginning until the end of the enrollment process. Thank you for everything!!! Excellent institution!!"
AdrianCertificate III in Process Manufacturing
“I feel so lucky to have found this college, the course is perfect to suit my lifestyle and what I want to achieve for my career. Very professional service, absolutely fantastic.”
JessicaCertificate III in Retail Services
I was very happy with the way the teacher walked through the course and made it easy to understand. The course was simple but effective and the homework was easy to do because it was exactly what was taught.
Ethan RossCertificate III in Supply Chain Operations
“They did amazing at teaching me what I needed to learn. They made everything easy to interpret and understand, encouraging me to be the best I can be with the knowledge they helped me learn.”
Paulo CamposFBP30117 Certificate III in Food Processing
“The course content is amazing, really constructive towards employment. I found it knowledgeable, interesting and fun. The teaching staff are wonderful people who know their craft, and are responsive towards clients who need that little bit of extra support.”