SIR30216 Certificate III in Retail

Start your career in the growing Retail sector with our Nationally Recognised Qualification.

This qualification will teach you how to provide customer care, deal with the public, use retail technology, provide product and service advice. You will be able to pursue work in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.



by 2022


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Entry into the course

There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry. It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent. Entry requirements may vary dependent on unit selection and delivery method.

Recommended course structure

A total of thirteen (13) units are required to complete this qualification; eight (8) core and five (5) elective units. Unit selection may vary dependent on delivery method and location.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units

  • SIRXIND003 Organise personal work requirements
  • SIRRINV001 Receive and handle retail stock
  • SIRRMER001 Produce visual merchandise displays
  • BSBCUE301 Use multiple information systems
  • SIRRRTF001 Balance and secure point-of-sale terminal

Employment Opportunities

On successful completion of this Nationally Recognised Qualification, you will be competent in skills required to work as:

  • Sales Team Leader (Retail)
  • Customer Service Representative
  • Retail Supervisor
  • Cashier
  • Sales Assistant
  • Team Leader
  • Retail Assistant

Qualification Pathways

This qualification will also offer a pathway into other courses including:

Work Placement

This course requires a minimum of 36 hours of work placement (commencing after 4 weeks of class time to prepare students for their work placement). This work placement must be recorded in a work placement logbook. Your trainer will visit you in your workplace to assess the skills required in this qualification.






12 months




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Study with Confidence

  • Industry Experienced Trainers

  • Job Ready Skills Training

  • Dedicated Support and Guidance

  • Government Funding

  • Local Campuses

Student Testimonials

"I found everyone to be very patient and professional with me from the beginning until the end of the enrollment process. Thank you for everything!!! Excellent institution!!"


Certificate III in Process Manufacturing

“I feel so lucky to have found this college, the course is perfect to suit my lifestyle and what I want to achieve for my career. Very professional service, absolutely fantastic.”


Certificate III in Retail Services

I was very happy with the way the teacher walked through the course and made it easy to understand. The course was simple but effective and the homework was easy to do because it was exactly what was taught.

Ethan Ross

Certificate III in Supply Chain Operations

“They did amazing at teaching me what I needed to learn. They made everything easy to interpret and understand, encouraging me to be the best I can be with the knowledge they helped me learn.”

Paulo Campos

FBP30117 Certificate III in Food Processing

“The course content is amazing, really constructive towards employment. I found it knowledgeable, interesting and fun. The teaching staff are wonderful people who know their craft, and are responsive towards clients who need that little bit of extra support.”

Dianne West

Certificate IV in Business